FOH Staff
Job description:
Overview
We are seeking enthusiastic and dedicated Front of House Staff to join our vibrant team. This role is crucial in making hot and cold drinks and creating a welcoming atmosphere for our guests while ensuring efficient service and high standards of hospitality. The ideal candidate will possess a passion for customer service and a keen interest in making the hot and cold, contributing to an exceptional dining experience.
Duties
- Greet and welcome guests as they arrive, ensuring a friendly and professional first impression.
- Making hot drinks (coffees and teas), and cold drinks (shakes and smoothies).
- Assist with food preparation and maintain cleanliness in the kitchen area, adhering to food safety standards.
- Take orders accurately and efficiently, providing recommendations and upselling menu items to enhance guest satisfaction.
- Manage time effectively to ensure timely service during busy periods, maintaining a smooth workflow.
- Handle guest inquiries and complaints with professionalism, striving to resolve issues promptly.
- Collaborate with kitchen staff to ensure seamless communication and service delivery.
- Maintain an organised front of house area, ensuring it is always tidy and presentable.
Requirements
- Previous experience in hospitality or guest services is preferred but not essential.
- Basic maths skills for handling transactions and managing orders effectively.
- Strong time management abilities to handle multiple tasks efficiently in a fast-paced environment.
- A solid understanding of food safety practices is highly desirable.
- Excellent communication skills with a friendly demeanour towards guests and colleagues alike.
- A willingness to learn about culinary techniques and menu items to better assist guests.
- Ability to work flexible hours, including weekends as required by the business needs.
We are looking for individuals who:
- Can work well with others in a team
- Can communicate well with others
- Can deliver high standards of customer service
- Are reliable
- Enthusiastic
- Enjoy working in a busy environment
- Are highly motivated
- Have a positive can-do attitude
Join us in delivering outstanding service that leaves a lasting impression on our guests!
Job Types: Full-time, Part-time, Zero hours contract
Pay: Minimum wage per hour + tips
Location: West Bridgford, Nottingham.